Privacy Policy

Retrofit Creations is a small custom fabrication shop. We collect only what we need to make, ship and support your order or answer your quote request, and we treat it the way we'd want our own treated.

• We never sell your information, and we never share it for advertising.
• No ads and no tracking. The site has no advertising cookies or tracking pixels. We count visits anonymously, without cookies, so we know which pages are useful; nobody can be identified or followed from it (see Cookies and browser storage).
• Your card number never reaches us. You type it into Square's secure payment form, and Square processes the payment.
• We only email you about your order or your quote. No newsletters or marketing emails.
• You're in control. Email hello@retrofitcreations.com at any time to get a copy of your information, correct it, or have it deleted. These rights apply to everyone, wherever you live.

This website is run by Retrofit Creations, LLC, based in Lakeside, California, in San Diego County (“we”, “us”). We are responsible for the personal information described here. Questions or requests about your privacy go to hello@retrofitcreations.com, and a real person — the owner — reads and answers them.

We collect information in these situations, and only these:

What we don't collect

• We don't track what you do on other websites, and we don't build profiles about you.
• We don't collect your precise location. The only location we have is the address you give us for shipping.
• We don't ask for Social Security numbers, government ID, financial account details or health information.
• We don't buy information about you from anyone else.

The site stores only what it needs to work. There are no advertising or analytics cookies, so there is nothing to opt out of — but here is everything, so you know.

“Do Not Track” and Global Privacy Control: we don't track visitors across websites, so these signals don't change anything we do. We still honor them: if your browser sends a Global Privacy Control signal, we treat it as a request not to sell or share your information — which we already don't do.

Our fonts and images load from our own site and our storage provider, not from advertising networks, so viewing a page doesn't tell anyone else what you looked at.

• To make, ship and support what you ordered, and to answer your quote request.
• To send the emails you'd expect: order confirmations, shipping updates, replies to your quote, and account emails such as password resets.
• To prevent fraud and abuse, and keep the site and your account secure.
• To keep the records that tax and accounting law require.
• To comply with the law, and to protect our rights if there is ever a dispute.

We don't send marketing emails. If that ever changes, it will only be to people who ask for them, and every one will have an unsubscribe link. We don't use your information to make automated decisions about you.

We don't sell your information, rent it, or trade it. To run the shop we use a handful of trusted companies, and each receives only what it needs to do its job for us:

We may also disclose information if the law requires it, to protect someone's safety, or to protect our rights. If the business is ever sold or merged, your information would pass to the new owner only under this policy's promises, and we would tell you first.

We keep information only as long as there's a good reason to:

• Every page is served over an encrypted connection (HTTPS).
• Card details go straight to Square and never touch our systems.
• Database rules mean a signed-in customer can only ever see their own orders and quotes.
• Only the owner's administrator account can see customer orders and quote requests.
• Files you attach to a quote, and photos you add to an order for engraving, are stored privately. They are only ever shown to us through links that expire after an hour.
• Passwords are stored scrambled (hashed) and must meet strength rules.
• The website's security has been reviewed, and fixes are checked before they go live.

No system is perfectly secure. If a breach ever affects your personal information, we will tell you promptly and as the law requires, explain what happened, and tell you what we're doing about it.

Whoever you are and wherever you live, you can ask us to:

• See it — what we have about you, where it came from, and who we've shared it with.
• Get a copy in a common format you can take elsewhere.
• Correct it if anything is wrong. Signed-in customers can also update their name, phone number and address on their account page.
• Delete it, including your account.
• Stop any sale or sharing for advertising — which we already never do.
• Withdraw consent for anything that relies on it.

How to ask

Email hello@retrofitcreations.com with “Privacy request” in the subject. To protect you, we'll check the request really comes from you — usually by replying to the email address on your order or account, or by asking for an order or quote number. Someone you authorize, such as a family member, can ask on your behalf with your written permission.

We'll confirm we received it within 10 business days, and complete it within 30 days. If a request is complicated we may need longer, up to the time the law allows, and we'll tell you why. It's free.

Sometimes the law requires us to keep something — for example, order records for tax purposes. If so, we'll tell you what we must keep and why, delete everything else, and keep the rest only for that purpose.

We will never treat you differently — in price, service or anything else — for using any of these rights. If you disagree with how we handled your request, reply and ask us to look again; the owner will review it personally.

California law gives you specific privacy rights. We give them to everyone (see above), and this section adds the details California asks businesses to spell out.

In the last 12 months we have collected these categories of personal information:

• Identifiers — name, email address, postal address, phone number, IP address.
• Customer records — the same contact and shipping details, and payment status (not card numbers).
• Commercial information — what you ordered or asked us to quote.
• Internet activity — the short-lived technical logs described above.
• Photos and documents you choose to send us.
• Account sign-in details — your email address and password, used only to let you sign in.

It comes directly from you, and from Square about whether your payment succeeded. We use it for the purposes in “How we use your information”, share it only with the companies in “Who helps us handle it”, and keep it as described in “How long we keep it”.

We do not sell or share personal information, as California law defines those terms, and haven't in the last 12 months. We don't knowingly sell or share the information of anyone under 16. We use sensitive information (your password) only to let you sign in.

“Shine the Light”: we don't give personal information to anyone for their own marketing.

We're based in the United States, and your information is stored and handled here. If you're in the European Union, the United Kingdom or somewhere with similar laws: we use your information because we need it to fulfil your order or answer your request (a contract), to keep legally required records (a legal obligation), and to keep the site secure and prevent fraud (our legitimate interests). You have the rights listed above, and you can also complain to your local data protection authority — though we'd appreciate the chance to put things right first.

This site is not meant for children under 13, and we don't knowingly collect information from them. If you believe a child has given us personal information, email hello@retrofitcreations.com and we'll delete it.

If we change how we handle personal information, we'll update this page and the date at the top first. If a change is significant, we'll also say so on the website, and email account holders before it takes effect. We will never use information we already hold in a new way without telling you first.

Retrofit Creations, LLC
11872 Lakeside Ave
Lakeside, CA 92040
Email: hello@retrofitcreations.com

See also our Terms of Service and Shipping & Returns.