Legal
Shipping & Return Policy
Last updated: September 2026
At Retrofit Creations, we are committed to providing quality products and transparent shipping and return policies for our customers worldwide. Please review the following policies carefully before placing your order.
Shipping Policy
Retrofit Creations ships products domestically within the United States and internationally to a wide range of countries. Shipping rates are calculated based on the customer's shipping destination, package weight, and package dimensions.
Shipping Carriers & Options
Customers will be provided with a selection of available shipping carriers and shipping methods during checkout. Available options may vary depending on destination, package size, weight, and current carrier availability. Estimated delivery times are provided by the selected shipping carrier and are not guaranteed by Retrofit Creations.
International Shipping & Import Fees
Retrofit Creations proudly ships globally. Customers are solely responsible for any import duties, customs fees, VAT taxes, brokerage fees, or additional charges imposed by their country or local government. These fees are not included in the product or shipping price unless specifically stated otherwise. Retrofit Creations is not responsible for delays caused by customs processing or international import procedures.
Order Processing
Orders are typically processed in the order they are received. Processing times may vary depending on product availability, production requirements, and order volume. Custom-made or made-to-order products may require additional production time before shipment.
Tracking Information
Once an order has shipped, customers will receive shipment tracking information when available through the selected carrier. It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.
Return Policy
Return Policy for Non-Custom Products
Non-custom and non-personalized items may be returned within 30 days of confirmed delivery. To qualify for a return, the item must be unused, uninstalled, unmodified, and in its original condition without damage or excessive wear. Items that are broken, damaged, altered, or show signs of use may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the return is the direct result of an error made by Retrofit Creations, such as receiving the wrong item or receiving a defective product due to manufacturing error. We recommend using a trackable shipping service for all returns, as Retrofit Creations is not responsible for lost return shipments.
Custom & Personalized Products
All custom-made, personalized, engraved, modified, or made-to-order items are final sale once production has begun, and cannot be returned or refunded because of a change of mind. There are two exceptions: an item that arrives damaged, and an item that does not work or fit because of a provable error on our part. Both are covered under Damaged or Incorrect Orders below.
Damaged or Incorrect Orders
If an item, custom or standard, arrives damaged, is defective, is not the item that was ordered, or does not work or fit because of a provable error on our part, contact Retrofit Creations within 7 days of delivery with photographs and your order number. We will review it, and where the problem is confirmed, the item will be refunded.
Policy Updates
Retrofit Creations reserves the right to modify or update these policies at any time without prior notice. Updated policies will be posted on the company website and become effective immediately upon posting.
By placing an order with Retrofit Creations, customers acknowledge and agree to the policies outlined above.